Prism

Terms & Conditions

We help businesses access renewable energy and advance Malaysia's energy transition by adopting to our Terms and Conditions

Acceptance of Terms

Everything you need to know about the general terms. Can’t find the answer you’re looking for Please contact us.

Acceptance of Terms

By accessing or using any part of this website (“Website”), you agree to be bound by these Terms and Conditions (“Terms”). Your continued access to or use of the Website constitutes your acceptance of the Terms as amended from time to time.

If you do not agree with any part of these Terms, you must immediately discontinue access to the Website.
Single Buyer, a ring-fenced entity within Tenaga Nasional Berhad (“Single Buyer”) reserves the right to amend, update, or modify these Terms at any time without prior notice by posting the revised version on this Website. Such amendments shall take effect immediately upon posting. Continued use of the Website after such changes constitutes your acceptance of the revised Terms. Users are encouraged to review these Terms periodically.

Any breach of these Terms may result in suspension or termination of access to the Website.

Ownership, Governing Law and Jurisdiction

The domain name www.singlebuyer.com.my is operated by Single Buyer.

This Website and these Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with the use of this Website shall be subject to the exclusive jurisdiction of the courts in Malaysia.

Purpose and Nature of Information

This Website is intended to provide general information relating to the roles, functions, and activities of Single Buyer. The contents are provided for informational purposes only and do not constitute legal, technical, financial, or other professional advice.

While reasonable efforts are made to ensure accuracy, Single Buyer makes no representation or warranty, whether express or implied, that the information on this Website is accurate, current, complete, reliable, or suitable for any particular purpose.

Users are advised to independently verify any information before relying on it. Access to and reliance on the information is strictly at the user’s own risk.
Certain content or functionality may be temporarily unavailable due to maintenance, system upgrades, or circumstances beyond Single Buyer’s reasonable control. Single Buyer will take reasonable steps to restore access as soon as practicable.

No Legal or Contractual Relationship

Accessing, browsing or communicating through this Website does not create any contractual or legal relationship between the user and Single Buyer. Communications submitted via this Website do not give rise to any obligation or liability on the part of Single Buyer.

Intellectual Property Rights

This Website and all content therein are protected by copyright © 2026 Single Buyer. All rights are reserved.

All intellectual property rights in the content, design, layout, logos, trademarks, and materials on this Website are owned by or licensed to Single Buyer.

No part of this Website may be reproduced, adapted, copied, downloaded, transmitted, stored, or distributed in any form or by any means without the prior written consent of Single Buyer.

Users shall not upload, post, or transmit any content that infringes copyright, trademark, or other proprietary rights. Users are solely responsible for any indirect or consequential loss, damage, or expense arising from such infringement.

By submitting any material to any public area of the Website, users grant Single Buyer a royalty-free, perpetual, irrevocable, and non-exclusive right to use, reproduce, modify, and distribute such materials in any media worldwide.

Permitted Use and User Conduct

Users shall use this Website only for lawful purposes and in compliance with all applicable laws and regulations.

Users must not post, transmit, or disseminate any content that is unlawful, unauthorized, abusive, defamatory, misleading, fraudulent, obscene, or otherwise objectionable. Single Buyer reserves the right to remove any such content without prior notice.

Links and External Websites

No electronic link to this Website may be created without the prior written consent of Single Buyer.

This Website may contain links to third-party websites for convenience only. Single Buyer does not control, endorse, or assume responsibility for the content, accuracy, availability, or privacy practices of any third-party websites. Users access such websites at their own risk and are encouraged to review their respective privacy policies.

Legal Disclaimer and Limitation of Liability

All information and materials on this Website are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Single Buyer disclaims all liability for any loss or damage, whether direct, indirect, incidental, consequential, or otherwise, arising out of or in connection with the use of this Website or any linked websites.

Single Buyer does not warrant that the Website will be uninterrupted, error-free, or free from vulnerabilities, viruses, malware, or other harmful components. Users acknowledge that the internet is not a fully secure medium and are responsible for protecting their own systems and data.

Accounts, Password and Security

Where access credentials are provided, users are responsible for maintaining the confidentiality of their usernames and passwords and for all activities conducted under their accounts.

Users must notify Single Buyer immediately if they become aware of any unauthorized access or security breach involving their accounts.

Restricted Areas

Certain sections of this Website (“Restricted Areas”) are accessible only to authorized users.

Authorized users shall:

  • Keep their login credentials confidential.
  • Notify Single Buyer immediately of any suspected or actual unauthorized access; and
  • Comply with all access restrictions, user roles, and usage conditions imposed by Single Buyer.

    If access to a Restricted Area is granted in error, users must immediately exit the area and notify Single Buyer.

    Single Buyer reserves the right to monitor, record, and review all Website activities, including access to Restricted Areas, for operational, security, and compliance purposes. Failure to comply may result in termination of access without prior notice.

Anti-Spam Policy

Users are prohibited from sending unsolicited bulk messages, spam, or transmitting offensive or unlawful communications through this Website or any related channels.

Indemnity

Users agree to indemnify and hold harmless Single Buyer, its affiliates, officers, employees, and agents from and against any claims, losses, liabilities, damages, or expenses (including legal fees) arising from:

  • Use of the Website; or
  • Any breach of these Terms.

Termination

These Terms remain effective until terminated by Single Buyer. Single Buyer may suspend or terminate access to the Website at any time without prior notice.

Upon termination, provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, privacy, and governing law shall survive.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Privacy Notice

Everything you need to know about the policies. Can’t find the answer you’re looking for Please contact us.

Privacy and Personal Data Protection

Users agree that Single Buyer may collect and retain certain user information for operational, security, and administrative purposes.

Single Buyer is committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”). Any personal data collected will be processed only for lawful and authorized purposes.

Your use of this Website is also subject to our Privacy Notice and Personal Data Protection Policy, which forms part of these Terms.

Third-Party Service Providers

Users agree and acknowledge that Single Buyer may engage third-party service providers for hosting, system support, maintenance, security, and related services. Such service providers are contractually required to comply with the PDPA and applicable data protection obligations.

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